In recent times, Android users have been plagued by a persistent mobile phone cyber security threat: Mobile overlays. A type of Trojan cyber attack that can be used to harvest personal information and banking details, mobile screen overlays have been gaining traction since the end of 2019. Subtle, sophisticated, and often difficult to detect, cyber […]
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The Benefits of Outsourcing an Inbound Call Center
For a company that provides customer service or tech support, it is vital that every phone call must be answered in a timely manner. However, during a peak period there are times when calls overflow. Inbound customer service calls have a tendency to come in peaks and valleys. But being unable to handle overflow calls […]