The most critical aspect in setting up a business is the ability to formulate a sound and viable plan, which goes a long way in ensuring that your company not only sees the light of day but also cements its ground in the face of uncertainties. However, lack of informed marketing strategies in the business […]
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The Benefits of Outsourcing an Inbound Call Center
For a company that provides customer service or tech support, it is vital that every phone call must be answered in a timely manner. However, during a peak period there are times when calls overflow. Inbound customer service calls have a tendency to come in peaks and valleys. But being unable to handle overflow calls […]