If you know anything about online marketing, you should know that email marketing is, despite some allegations, still one of the most effective ways of acquiring new and retaining existing customers – surprisingly more effective than much-lauded social media. To use or not to use it is not a question – what’s important is which […]
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The Benefits of Outsourcing an Inbound Call Center
For a company that provides customer service or tech support, it is vital that every phone call must be answered in a timely manner. However, during a peak period there are times when calls overflow. Inbound customer service calls have a tendency to come in peaks and valleys. But being unable to handle overflow calls […]