Search Results for: loyalty programs

For a company that provides customer service or tech support, it is vital that every phone call must be answered in a timely manner. However, during a peak period there are times when calls overflow. Inbound customer service calls have a tendency to come in peaks and valleys. But being unable to handle overflow calls […]

In the modern day world, the view of both the employee and the customer is that what is important about a business isn’t so much what it says it does but what it actually does. To convince the customer that this is real, the best way is to convince the staff first. Having your staff […]