If you’re planning to start a small business, you’ve probably learnt that financing for a new business is one of the biggest challenges that an entrepreneur can face. A startup needs capital, hire new people, research and development, and enhance sales and marketing efforts, all of which require funds. Luckily, there are multiple types of […]
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The Benefits of Outsourcing an Inbound Call Center
For a company that provides customer service or tech support, it is vital that every phone call must be answered in a timely manner. However, during a peak period there are times when calls overflow. Inbound customer service calls have a tendency to come in peaks and valleys. But being unable to handle overflow calls […]