It’s the start-up era and every small business must nurture relationships with customers and prospects. It is also time to change the way small businesses work. There are many small businesses who use free tools and spreadsheets as they are absolutely price conscious at their early stages of commencement. However, it is vital for small […]
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The Benefits of Outsourcing an Inbound Call Center
For a company that provides customer service or tech support, it is vital that every phone call must be answered in a timely manner. However, during a peak period there are times when calls overflow. Inbound customer service calls have a tendency to come in peaks and valleys. But being unable to handle overflow calls […]