• Home
  • Contact
  • –
  • Automotive
  • Entertainment
  • Family
  • Food & Health
  • General

DeeR Digest

  • Business
  • Education
  • Investments
  • Law
  • Tech
  • Travel
  • Lifestyle

Online Reputation Management: The Power of Online Reviews

March 7, 2016 by Editor1 Leave a Comment

What shows up when you Google your company’s name? Is it a bunch of blog posts and tweets from people who’re fuming about something you did? Or are most of the comments you’ve received online fairly positive? If you’ve got a bunch of negative reviews about your business floating around online, they could come back to haunt you if you don’t take appropriate action. For example, if you were looking for a new mobile phone online, and the first result on Google was something like “John Doe’s mobile phones are a waste of money, and here’s why”, how likely would you be to even consider John Doe’s mobile phones going forward? Probably not very likely.

Don’t underestimate the power of user reviews. They are one of the primary factors which influence whether or not people choose to do business with you. A couple of haters who spam your timeline on launch day with negative reviews and comments could really throw a spanner into the works. This is why online reputation management (ORM) is crucial.

ORM is the process of making sure that your current and prospective customers have a positive image of your business. This involves several different factors – being attentive to what people say over social media, understanding your audience and the kind of communication they want to receive and generally being honest about your capabilities and shortcomings. Oh, and don’t make your website a nightmare to visit and navigate. Make sure people know exactly what it is they’re signing up for when they choose to do business with you. (Getting a random bunch of fake positive reviews from people named “Mike”, “Steve” or “Robert” isn’t how you go about this.)

Another thing to keep in mind is that you can never have a 100% positive rating online. Even if you’re the best thing since sliced bread, there will be some people who don’t like what you’re offering and will choose to express their displeasure online. Expect these things and don’t get into heated discussions with your haters. Keep a cool head, listen and try to better your service.

With that in mind, here’s a closer look at how ORM works, and how you should go about it in this Infographic.

Online Reputation Management

Share this:
  • Share via Facebook
  • Share via Google
  • Share via Twitter
  • Share via LinkedIn
  • Share via Pinterest
  • Share via StumbleUpon
  • Share via Email

Filed Under: Business

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • Is It Time To Redecorate Your Home?
  • Thinking About Buying An Apartment?
  • Take Your Maserati From Lease to Ownership
  • 3 Top Tips For Having The Road Trip Of A Lifetime
  • Dangers Of The Internet
  • Top 5 Tips For Packing
  • Want to Start Selling CBD Derived Products? Here Are 4 Things You’ll Need to Know First
  • Are Electric Cars Worth The Cost?
  • 4 Tips For Moving To A Smaller Property
  • 7 Smart Ways To Spend Your Inheritance

Categories

  • Automotive
  • Business
  • Education
  • Entertainment
  • Family
  • Food & Health
  • General
  • Investments
  • Law
  • Lifestyle
  • Tech
  • Travel

Tags

Accident injury law Accident lawyers Automotive business car Credit Cards Entertainment family fashion Finance Fitness Food & Health general health Healthy Tips home Home Decorating Industries insurance Investment Investments law Leggings Lifestyle Lose Weight marketing Matching Professionals Mental Health Movavi Video Editor online Personal Injury Lawyer real estate Real Estate Market save money SEO supplements symptoms tech tips Trading travel Travelling Vacation website weight loss

Archives

  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • January 2019
  • December 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014