While working with customers, certain key cardinal rules need to be followed. One of them is the portrayal of proper etiquette in the area of customer service. It not only ensures business continuity but also helps earn customer loyalty. Understand the tactics of proper customer-care etiquette in this article. The voice of a customer service […]
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Not What it Seems
The nation’s diet is under the microscope. That is not only for health reasons. There have been a number of problems relating to labelling and indeed gross misrepresentation of what is actually being sold. Recently the Food Standards Agency (FSA) admitted that there were problems countrywide with the actual content of products being sold as […]
Becoming A Better Manager
In what’s now known as ‘the David Brent effect’ a recent survey by Employee Outlook has found that most managers have a highly inflated opinion of their own ability. Not only that, they also have no idea of how bad they are at managing their staff. So if you’re a manager, and you don’t want […]
Is It Confusion or Deceit?
Supermarkets are past masters at promotion and marketing. They use perfectly legitimate tactics. Some items are intentionally placed close to tills where they may become an impulse buy while customers wait to pay. Standard special offers obviously catch shoppers’ attention and quite rightly they believe that there are savings to be made which will not […]