The ‘big six’ energy companies – British Gas, E.ON, EDF, npower, SSE and Scottish Power – are set to double their profit margins over the next year and pocket £106 per household. The forecast arrives at a time when the industry faces its biggest probe into company practice and profiteering. The report filed by energy […]
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Why Scottish Businesses Are Moving Online
A number of businesses have been forced to shift their business to online, but for some this has been a surprisingly profitable venture. Those from rural communities, like in Scotland, have really taken advantage of the move to e-commerce to make up for the lack of tourism income. What makes Scottish businesses so well suited […]
The Benefits of Outsourcing an Inbound Call Center
For a company that provides customer service or tech support, it is vital that every phone call must be answered in a timely manner. However, during a peak period there are times when calls overflow. Inbound customer service calls have a tendency to come in peaks and valleys. But being unable to handle overflow calls […]